Frequently Asked Questions - FAQs

Same-day delivery availability and cutoff times vary by zip code. Enter your delivery details at checkout to confirm availability. If same-day delivery does not appear as an option, the cutoff time for your area has passed.

Delivery fees are based on your zip code and will be calculated at checkout. Same-day delivery is free to Cerritos, Artesia, La Palma, and qualifying areas of Lakewood.

I offer date-specific delivery. A paid 2-hour timed delivery window is available for $20. Exact delivery times cannot be guaranteed, and timed windows are not guaranteed during major holidays. If a paid timed window is missed on my end, a refund of that fee only can be requested.

Yes. You can order online anytime at charlenesevents.com or by phone at (562) 402-8108. Text to (562)732-8000. Hours: Monday–Saturday 10:00 AM–6:00 PM, Sunday 12:00 PM–3:00 PM.

After placing your order, you will receive a confirmation email with your order details. As your order progresses, you will receive additional email notifications when the arrangement is prepared, out for delivery, and successfully delivered. Please ensure your email and phone number are entered correctly at checkout.

Changes must be requested as soon as possible by email or text. Once the design process has begun or the order is out for delivery, modifications may not be possible. Custom and holiday orders are especially time-sensitive and may not be eligible for cancellation. All sales are final.

I will use my judgment to leave the arrangement in a safe, shaded location out of direct sunlight when possible. If conditions are unsafe — extreme weather, restricted access, or security concerns — I will contact the sender for next steps. Please provide the recipient's phone number at checkout. Reattempted deliveries are subject to an additional fee.

The photos on my website are taken by me inside my shop and reflect the style, color palette, and design intent of each arrangement. No two arrangements will ever be identical, even when made from the same recipe. When a substitution is needed, I use flowers and containers of equal or greater value and preserve the original color palette and overall feel. Natural variation in bloom size, stem placement, and fullness is not a defect — it is the nature of fresh flowers. I do not issue refunds based on personal preference or natural floral variation.

I take great pride in my work. If you have a concern, you must contact me within 24 hours of delivery by email or text and provide clear photo documentation of the issue. Concerns submitted after 24 hours will not be eligible for review. All sales are final. Any resolution is offered solely at my discretion and is not guaranteed.

If you notice an error, contact me immediately by call or text at (562) 402-8108 or email at charlenesevents7@gmail.com. I will do everything I can to correct it as long as the order has not yet left the shop for delivery.

Keep flowers and plants out of direct sunlight and away from air vents. For flowers, fill the vase to the top with water as soon as it arrives and refresh daily. If one flower shows signs of wilting, remove it and enjoy the remaining arrangement. For green and blooming plants, wait to water until the soil becomes dry, then soak thoroughly and pour off any excess. For orchids or succulents, wait about 10 days between waterings and provide only a small amount of water — overwatering is the most common issue.

Yes. I am experienced with hospital and care facility deliveries. Before dispatch, I may contact the facility to confirm the recipient is admitted and permitted to receive flowers, as some units such as ICU may have restrictions. Delivery is subject to hospital policies and visiting regulations at the time of delivery. Some locations require flowers to be left at the Front Desk.

I put care into every detail — fresh quality blooms, thoughtful design, and a wide selection available online. Whether it's a major holiday, an everyday occasion, or a custom event order, I make it personal. Have something in mind? Tell me your colors or your vision and I'll make it happen.

Wholesale flower costs, labor, and delivery demand increase significantly during peak holidays like Mother's Day, Valentine's Day, and Christmas. Holiday pricing reflects the premium product, staffing, and logistics required to fulfill orders during these periods.

Delivery Timing Q: Can you guarantee a specific delivery time on Mother's Day? A: No. Due to high order volume, I cannot guarantee specific delivery times on Mother's Day. Deliveries occur throughout the day based on route efficiency. Only the delivery date is guaranteed. A paid 2-hour timed delivery window is available for $20 and I will do my best to honor it, but it is not guaranteed during major holidays. If the timed window is missed on my end, a refund of that fee only can be requested. Same-Day & Cutoff Times Q: Do you offer same-day delivery on Mother's Day? A: Same-day delivery availability depends on your zip code and is available only while capacity allows. It may close without notice once routes are full. Enter your delivery details at checkout to confirm availability. If same-day delivery does not appear as an option, the cutoff time for your area has passed. I strongly recommend ordering early. Substitutions Q: Will my arrangement look exactly like the photo? A: No two arrangements are identical, even when made from the same recipe. During peak holidays, specific flowers, containers, or colors may be substituted due to limited availability. All substitutions will be of equal or greater value and will maintain the overall style, color harmony, and design intent. Natural variation in bloom size, stem placement, and fullness is not a defect — it is the nature of fresh flowers. I do not issue refunds based on personal preference or natural floral variation. Pricing Q: Why are holiday prices higher? A: Wholesale flower costs, labor, and delivery demand increase significantly during Mother's Day week. Holiday pricing reflects the premium product, staffing, and logistics required to fulfill orders during this peak period. Recipient Availability & Address Accuracy Q: What if the recipient is not available or the address is incorrect? A: It is the customer's responsibility to provide a complete and accurate delivery address, a valid recipient phone number, and any access information needed — including gate codes, building entry instructions, and business hours. If the recipient is unavailable, I will use my judgment to leave the arrangement in a safe, sheltered location out of direct sunlight. If a gate code is not provided, the driver will attempt to contact the recipient using the phone number on file. If delivery cannot be completed due to incorrect or incomplete information provided at checkout, a redelivery fee may apply and no refund will be issued. If the recipient refuses delivery, the order is considered fulfilled and no refund will be issued. All sales are final. Wrong Date or Order Changes Q: Can I modify or cancel my order during Mother's Day week? A: Changes or cancellations must be requested by email or text as soon as possible and no later than 24 hours before the scheduled delivery date and time. Once the design process has begun or the order is out for delivery, modifications are not possible. All sales are final. Weather Q: Are you liable if flowers are affected by weather after delivery? A: No. I am not liable for weather-related conditions after a delivery has been completed. Drivers always make every effort to place arrangements in a sheltered location away from direct sunlight and the elements. Refunds & Concerns Q: What if I am not satisfied with my order? A: All sales are final. If you have a concern, you must contact me within 24 hours of delivery by email or text and provide clear photo documentation of the issue. Concerns submitted after 24 hours will not be eligible for review. Any resolution — including partial credit or redelivery — is offered solely at my discretion and is not guaranteed.

Same-day delivery availability and cutoff times vary by zip code. Enter your delivery details at checkout to confirm availability. If same-day delivery does not appear as an option, the cutoff time for your area has passed.