Frequently Asked Questions - FAQs

After placing your order, you will receive a confirmation email with your order details. As your order progresses, you will receive additional email notifications when the arrangement is prepared, out for delivery, and successfully delivered. If delivery is attempted but the recipient is unavailable, you will also be notified with the next steps. Please ensure your email and phone number are entered correctly at checkout so you receive all updates.

Changes must be requested as soon as possible. Once the design process has begun or the order is out for delivery, modifications may not be possible. Custom and holiday orders are especially time-sensitive and may not be eligible for cancellation.

Due to high delivery volume—especially during major holidays like Valentine’s Day—we cannot guarantee exact delivery times. You may request a time window, and we will do our best to accommodate it, but only date-specific delivery is guaranteed. If we miss your *paid* timed delivery window, please contact us if there's any issues and would like to request a refund for only the timed delivery service.

Our drivers will use their professional judgment to leave the arrangement in a safe, shaded location when possible. If conditions are unsafe (extreme weather, security concerns, restricted access, etc.), we will contact you for instructions. Additional delivery fees may apply for reattempts if required. Please provide the recipient phone number in order for our drivers to coordinate with them.

Our customer service team is here to help and will do everything possible to make it right. If you notice an error, please contact us immediately with the updated information. We can gladly revise your order as long as it has not yet left the shop for delivery. Call or text us at (562) 402-8108 or email charlenesevents7@gmail.com for prompt assistance.

Most of the photos are taken myself inside my flower shop, so they will look the same in real life. Photos represent overall style and value. Due to seasonal availability and holiday demand, substitutions of equal or greater value may be necessary. We always maintain the color palette, style, and premium quality of the design.

We take great pride in our work and do not expect this to happen—especially with over 20 years of professional floral service. All orders are final sale. If you have a concern, you must notify us within 24 hours of delivery via email or text and provide clear photo evidence of the issue. We will review the photos alongside our original design records. On a case-by-case basis, we will work with you toward a fair resolution when appropriate.

Keep flowers and plants out of direct sunlight and away from air vents that blow air on them. For flowers, it is best to fill the vase to the very top as soon as it arrives and to refresh the water daily. You should be able to tilt the vase so that most of the water will pour out. Then refill it with fresh water. If one flower shows signs of wilting, you can just simply remove it and enjoy the remaining flowers. For green and blooming plants, wait to add water until the soil becomes dry. When watering, soak the soil and then pour off or out any excess water. If you ever want to transplant to a bigger pot, just wait at least a few weeks so the plant can adjust to their new environment before they undergo major changes in their pot and soil. For orchids or succulents, wait about 10 days between watering and provide only a small amount of water. Orchids and succulents thrive in a dryer environment! Overwatering is a very common way to cause the orchid to be unhappy!

Yes, we provide same-day delivery in Cerritos for orders placed before 5:00 PM.

Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.

Yes! Sending flowers is a thoughtful way to show care and encouragement. Our team is experienced with hospital and care facility deliveries and understands the procedures required for successful delivery. Before dispatch, we may contact the facility to confirm that the recipient is currently admitted and permitted to receive flowers, as some units (such as ICU) may have restrictions. If any issues arise, we will promptly notify you and discuss the next best option. Please note that delivery is subject to hospital policies, recipient status, and visiting regulations at the time of delivery. Some locations require us to leave it at their Front Desk, while others will ask us to deliver directly.

What sets us apart is the care in every detail: fresh, quality blooms, thoughtful design, and a wide online selection. We’ve got plenty to choose from for the big days—Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas—in Cerritos, and we don’t stop there. From everyday bouquets to weddings and events, we’ve got you covered. Have something in mind? Tell us your colors or favorite flowers and we’ll make it happen.

Yes! You can order online anytime at charlenesevents.com or by phone at (562) 402-8108 during our business hours (Mon-Fri 10:00 AM-6:00 PM, Sat 9:00 AM-7:00 PM, Sun 12:00 PM-3:00 PM).

Due to extremely high order volume on Valentine’s Day, we cannot guarantee specific delivery times. Deliveries occur between morning and evening based on route efficiency. Only the delivery date is guaranteed. If we miss your *paid* timed delivery window, please contact us if there's any issues and would like to request a refund for only the timed delivery service.

Same-day delivery is offered while capacity allows and may close without notice once routes are full. Early ordering ensures the best selection and availability.

Wholesale flower costs, labor, and delivery demand increase significantly during Valentine’s week. Holiday pricing reflects the premium product and staffing required to fulfill orders during this peak period.

Delivery Timing Q: Can you guarantee a specific delivery time on Valentine’s Day? A: Due to extremely high order volume, we cannot guarantee specific delivery times on major holidays. Deliveries occur throughout the day based on route efficiency. Only the delivery date is guaranteed. If you purchase a *paid* Timed Delivery service, we will do our best to deliver in the 2 hour window. If we miss your *paid* timed delivery window, please contact us if there's any issues and would like to request a refund for only the timed delivery service. Same-Day & Cutoff Times Q: Do you offer same-day delivery on Valentine’s Day? A: Same-day delivery is available only while capacity allows and may close without notice once routes are full. We strongly recommend ordering early for the best selection and availability. Substitutions Q: Will my arrangement look exactly like the photo? A: During peak holidays, specific flowers, containers, or colors may be substituted due to limited availability. Any substitutions will be of equal or greater value and will maintain the overall style, color harmony, and premium quality of the design. Pricing Q: Why are holiday prices higher? A: Wholesale flower costs, labor, and delivery demand increase significantly during Valentine’s week. Holiday pricing reflects the premium product, staffing, and logistics required to fulfill orders during this peak period. Recipient Availability & Address Accuracy Recipient Availability & Address Accuracy Q: What if the recipient is not available or the address is incorrect? A: Please ensure all delivery information is accurate at checkout. If delivery cannot be completed due to incorrect information or recipient unavailability, additional delivery fees may apply for reattempts. High-Volume Order Policy Q: Can I modify or cancel my order during Valentine’s week? A: Due to the time-sensitive nature of holiday orders, changes or cancellations may not be possible once the design process has begun or the order has been routed for delivery.